Features
Conversa is an AI WhatsApp assistant for real-estate agencies.
It carries a buyer enquiry from intake to a qualified next step while keeping human judgment visible.
Enquiry Intake
A property enquiry from a portal or email keeps its listing context before the WhatsApp conversation begins.
- Portal or email intake
- Property context attached
- One buyer thread
Linked-device WhatsApp
Conversa connects to the agency's WhatsApp line as a linked device. It is not presented as the official WhatsApp Business API.
- Agency WhatsApp number
- Linked-device connection
- Team remains in the conversation
Initial Property Answers
The assistant answers initial questions from information supplied by the agency. Missing or uncertain information is not treated as fact.
- Listing-based answers
- Uncertainty stays visible
- Human review when needed
Buyer-needs Qualification
Conversa asks for the buyer needs the agency has agreed to collect, such as area, budget, timing, and financing context.
- Agreed qualification questions
- Buyer needs kept with the thread
- No commercial judgment invented
Valid Viewing Progression
When buyer interest, property context, and confirmed availability align, the conversation can progress toward a viewing or calendar step. Otherwise it prepares a handoff.
- Availability checked before progress
- Calendar step when configured
- Handoff when the next step is not valid
Spanish, English, and Arabic
The base public buyer workflows support Spanish, English, and Arabic, with tone and handoff rules reviewed during setup.
- Spanish buyer workflow
- English buyer workflow
- Arabic buyer workflow
Visible Human Handoff
When a question needs judgment, Conversa keeps the property, captured buyer needs, conversation, and handoff reason together for the team.
- Named human owner
- Conversation context retained
- Reason for handoff visible
Operational Context
The agency can see the current conversation state and the next agreed action instead of reconstructing the buyer journey from separate messages.
- Conversation state
- Property and buyer context
- Next action kept visible
Deployment-specific Boundaries
Data access, retention, connected tools, and human-control rules are documented for the workflow being launched.
- Scoped access
- Retention agreed per deployment
- Human-control rules documented
Market evaluation
The same feature means different work in each market.
Use the source-linked guides to check portal delivery, messaging expectations, qualification context, and human responsibility before mapping a workflow to Conversa.
Review the workflow before choosing a plan.
Start with the public demo, then define one bounded buyer-enquiry journey for your agency.
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