Question 1

What if the AI breaks and I lose a customer?

Accepted Answer

You set the confidence threshold. Below it, the AI stops and pings the human you named: your assistant, your business partner, you. Above it, it acts and leaves a log you can audit any time. Your customer never sees a mistake first. You do, and you decide.

Question 2

Can I pause it?

Accepted Answer

One click pauses outbound. Inbound keeps logging so you don't lose context, and it resumes only when you say so. No black box, no waiting on us.

Question 3

Who reviews the AI's work?

Accepted Answer

You name the human reviewer in setup. They get pinged on every below-threshold message. For the first two weeks of any pilot, you can hand the review to us while you decide how you want it to run long-term.

Question 4

What about data privacy and customer info?

Accepted Answer

Your customer data stays in the tools it already lives in: your WhatsApp, your CRM, your calendar. No separate warehouse. Per-pilot DPAs are signed before any production data moves.

Question 5

How long until I see it work?

Accepted Answer

You see value in week one. First useful agent on your data in 5–10 working days. One workflow first. The rest only after you decide it's earning.

Question 6

What if I want to leave?

Accepted Answer

Pilot ends, your data stays where it was: in your tools. You walk out with the audit log, the prompt library, and the config. Integrations unpoint. No lock-in.

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