SME AnalyticaConversa

Conversa

What's new

Conversa changes your agency and your buyers will notice, explained in a few lines. Internal improvements are not listed here.

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  1. For agencies

    One plan, 14 days free and no setup fee

    Conversa now has a single plan with the price in plain sight, no setup fee and no minimum term. You can try it free for 14 days on your real enquiries and cancel any time.

    See the plan

  2. For agencies

    Gmail access is no longer needed

    Conversa no longer asks for permission to read your Gmail. Portal enquiries arrive at your agency's lead address, which works with any email provider, and the Connections page has the steps for Idealista, Fotocasa, pisos.com and others. Connecting Google now only asks for calendar access.

  3. For agencies

    An alert if portal emails stop arriving

    On the Connections page, your lead address card now shows when the last enquiry email arrived. If an agency that was receiving enquiries by email gets none for 48 hours, our team is alerted and an alert appears on your dashboard, so it can be fixed before a buyer goes unanswered.

  4. For agencies

    Wrong-number messages stay out of your list

    If someone messages the agency's WhatsApp by mistake, for example to book a restaurant table, Conversa replies once, politely, and closes the conversation. Those chats no longer count among the leads that need you, and in the full lead list they are labelled "Wrong number".

  5. For buyers

    Honest handoff messages, no empty promises

    When a conversation passes to a person at the agency, Conversa tells the buyer that someone from the agency will reply in the same chat. It no longer promises a time or says something is being checked when nobody is checking it.

  6. For buyers

    A taken slot gets another time, not a handoff

    If a buyer asks for a time that is already booked, Conversa says so plainly and offers another free time checked against the calendar, instead of passing the conversation to your team. If the calendar cannot be checked, the conversation still goes to a person, as before.

  7. For agencies

    Viewing reminders without duplicates, in order

    If a viewing is booked shortly before a reminder is due, that reminder no longer arrives right after the confirmation. Same-day reminders now always arrive in order: the morning one first, then the one about two hours before.

  8. For agencies

    Reminder emails say when the viewing really is

    Each reminder email to the agency now states the real timing of the viewing: "tomorrow at 15:00", "today at 15:00" or "in about 2 hours". Before, the morning reminder could say the appointment was in less than an hour.

  9. For agencies

    Conversa for Claude: your account, read-only

    The Conversa connector now works in Claude: add it with a link from the connector settings. An agency on Conversa can ask about its leads, conversations and listings in its own words, for example "which leads need me today?". The connection is read-only and can be disconnected at any time from the dashboard.

    Availability and details

  10. For agencies

    A clearer screen for approving your assistant

    When you connect an assistant to your Conversa account, the approval screen shows which agency is connecting, what it can read (leads, conversations and listings) and what it cannot do: send messages, book viewings or change anything. If sign-in fails, you see a clear message in your language instead of an error code.

  11. For buyers

    Viewing confirmations include the address

    When a buyer books a viewing on WhatsApp, the confirmation now carries the date, time and property address in one message, so they no longer have to ask where it is. If the listing only has the area on file, the confirmation gives the date and time, as before.

  12. For buyers

    Booked buyers are not asked to book again

    When a buyer already has a confirmed viewing and asks for photos or the listing link, the reply now ends with a reminder of their viewing instead of asking which day suits them. If they want to move it, they still get the available times.

Questions about a change? Write to us at sales@smeanalytica.com.